Join TopRight, a Silver Sponsor, at the Aprimo Summit

Aprimo-Summit

Y’all need help rustling up better marketing results?
Need to lasso more leads?

Time to dust off your old strategy and wrangle new ideas at Aprimo’s global user conference.

Educate, stimulate, motivate and celebrate with us in San Antonio:

  • Get hands-on training from Aprimo subject experts
  • Hear the best ideas from the best B2B and B2C marketers
  • Learn how to deliver increased visibility on marketing spend, results and value
  • Discover how your peers are helping their sales teams succeed
  • Take action with the social media and integrated marketing trends shared by industry experts

300 MARKETERS. 50 EXPERTS. 3 DAYS.

Don’t Miss It!

San Antonio, Texas  - February 15-17 2010

TopRight Selected as First Aprimo Marketing Studio Field Partner

marketing_studio_logo

TopRight Extends its EMM Solution Capability

TopRight announced today that Aprimo® Inc., a global provider of on-demand marketing software solutions, has selected TopRight, LLC as the first Aprimo Marketing Studio™ Field Partner to help drive successful implementation and seamless delivery of Aprimo Marketing Studio solutions to prospective clients.

TopRight, already a Certified Aprimo Business Partner for the Aprimo Enterprise platform, has expanded its EMM Solution Delivery Team to include a complete array of services specific to Aprimo Marketing Studio™.

In today’s environment, marketers are increasingly demanding the SaaS (Software as a Service) approach that Aprimo Marketing Studio offers, but often continue to face process and organizational challenges that can adversely affect Marketing Studio’s potential.  As an official Marketing Studio Field Partner, TopRight distills 15 years of experience in helping clients improve marketing operations into a structured, fast-paced approach that enables organizations to realize the amazing benefits of Marketing Studio within a matter of weeks.

“Marketing Studio offers clients the perfect blend of functionality they need now and into the future”, said Dave Sutton, TopRight Founder and Managing Partner.  “The trick is to empower organizations to implement quickly so they can immediately begin capturing the competitive advantage that Marketing Studio promises, while simultaneously laying the foundation for future expansion in a self-sufficient manner.  TopRight is unique in its broad level of experience:  our team brings marketing and solution experts.”

“We’re excited that TopRight has chosen to pursue opportunities with Aprimo Marketing Studio”, said Rob McLaughlin, co-founder of Aprimo and General Manager of Marketing Studio.

TopRight has worked toward improving the efficiency of marketing operations and increasing the effectiveness of marketing programs both as both practitioners and consultants.  Dave Sutton is co-author of Enterprise Marketing Management: The New Science of Marketing, published in 2003.  The book outlined a breakthrough strategic marketing approach based on a fact-based, scientific model.  TopRight’s EMM Team, led by Francisco Ruiz, has successfully implemented Aprimo solutions across a number of industries since 2003.

TopRight Appoints Chief Marketing Officer

JoAnn

Announcing Expanded Role for Jo Ann Herold

TopRight is pleased to announce the promotion of Jo Ann Herold to Chief Marketing Officer.  According to Dave Sutton, Managing Partner of TopRight, “Jo Ann brings a unique blend of brand building, strategic thinking, creativity and insights to TopRight.  Jo Ann has been a key part of TopRight’s recent success and we are thrilled to promote her into this important role.”

Ms. Herold joined TopRight in August 2009. Prior to TopRight, she was the CMO, VP of Marketing at The HoneyBaked Ham Company.  According to Jo Ann Herold, “I am thrilled to be a part of TopRight’s growth and part of this impressive team.”.

Herold received an undergraduate degree from MS State University and an MBA in International Business from Mercer University in Atlanta.  She is an Adjunct Professor at GA State University and Mercer University teaching marketing courses.  She is also a member of the Georgia State Marketing Roundtable.  Her work has received numerous accolades and she has been awarded two AMY Awards, a Mercury Award for radio advertising, a Phoenix Award from Shirley Franklin, a Silver Effie for advertising effectiveness and was a finalist for the Catalog of the Year award by Catalog Age.  She leads the public relations for the Druid Hills Tour of Homes, and is on the Board of the Atlanta Convention and Visitor’s Bureau.

And the Coolest New Product is…

CES just ended; the Detroit Auto show is going on now…    What new products will improve our lives incrementally?  Which ones will dramatically shift the way we live?   My short list in the honorable mention category is:

  1. 3-D TVs.    I guess they’re no longer the product of ‘the future’
  2. Tablet Computers.  I’ve had one for three years and tested the first prototypes in 1999.  Welcome to the club
  3. Electric cars
  4. Google’s Nexus One phone

In our office, though, there is a clear winner, and the brilliant ThinkGeek gadgeteurs win because they sell products that used to be limited to daydreamers and do-it-poorly-yourselfers.  For example- the Tauntaun sleeping bag, the dog leash digital camera, and the throwing star coat hook.             Our winner:  The Interactive T-Shirt.

rock shirt

A typical Friday 'Smoke on the Water' Jam Session

Guinness Goes Bold

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Guinness is going bold with a new ad slogan: “Fortune favors the bold”.  Their latest ad campaign features a bartender sliding a fresh glass of Guinness beer down a bar.  The glass slides off the end of the bar, out the window and starts sliding through the city streets and offices.  At last, the pint arrives into the hands of a bold employee who is in the process of negotiating his team’s salary with his new boss.  The ad closes with a celebratory toast between the team of employees.

The tough state of the economy is one of the motivations behind this bold new campaign.  Although it’s a challenging time for many consumers, Guinness is trying to generate a feeling that ‘we’re going to come through this’ combined with a recognition that people are going to need to make some bold moves along the way.  Turns out that Guinness is doing a great job tapping into consumer sentiment.  Thanks to the campaign, the brand is holding strong compared to the rest of imported beer category, which was down 9 percent overall in 2009.

What are you drinking these days?

Drug Shilling

Before                  After

eyelashes

Allergan is using an aging child-actor/pseudo-celebrity who some people may vaguely remember for her better-known movies including Pretty Baby and The Blue Lagoon to promote the prescription drug Latisse.

Latisse is a prescription drug currently promoted by spokesmodel Brooke Shields – the drug is applied to the base of eyelashes to generate longer lashes. Latisse keeps hairs in their growth phase, producing longer, darker and thicker eyelashes.  Latisse is a lower concentration of the drug Lumigan and the average cost of it is $130 (while Latisse is about 3/4 of that).   Latisse eyelash lengthening is not permanent, and possible side-effects include discoloration of the eye or eyelid, or damage to the eye.

In my opinion, what we really need from Big Pharma is a drug that will keep child actors in their “growth phase” producing longer more meaningful careers… rather than slipping into shameless, hollow, drug-shilling careers.   Next Up?:  Danny Bonaduce of Partridge Family-fame pitching for new Irritable Bowel Syndrome drug Lontronex, manufactured by GlaxoSmithKline. I guess what goes around comes around…

Please let us know how you make decisions on your health and prescription drug choices…

1. Clearly stated benefits/side effects
2. Doctor recommendations
3. Patient testimonials
4. Celebrity identification

Clever, Constructive Crying: The Consumer’s Best Weapon For Protection (and Payback)

town_crier

This blog’s title may be long, but it is not overstated.  Like the over 10 million other people who know the story I am retelling below, I feel a little sweet revenge for the ’little guy’ consumer.  In my case, my projected feelings are toward Fed Ex, who lost and destroyed my insured packages and then refused to pay the thousands they owed me.    YouTube did exist when this happened to me, but I never had the musical talent to pull off what musician Dave Carroll did-

(quoted from a recent email)    
          “United apparently damaged his treasured Taylor guitar ($3,500) during a flight. Dave spent over 9 months trying to get United to pay for damages caused by baggage handlers to his custom guitar. During his final exchange with the United Customer Relations Manager, he stated that he was left with no choice other than to create a music video for YouTube exposing their lack of cooperation. The manager responded: “Good luck with that one, pal”.
          So he posted a retaliatory video on YouTube. The video has since received over 6.4 million hits. United Airlines contacted the musician to attempt settlement in exchange for pulling the video. Naturally, his response was: “Good luck with that one, pal”.
          Taylor Guitars sent the musician 2 new custom guitars in appreciation for the product recognition from the video that has lead to a sharp increase in orders.”

WATCH THE VIDEO HERE:   United Breaks Guitars

Let’s turn this into a learning moment for organizations.   None of our actions can be concealed anymore.  Not really.   Reputation matters.  Fight the good fight, do the right thing, and tell your story.      Because upset customers are now more armed and dangerous than ever–especially the ones who can sing.

Would You Trust Your Brand To The Men (And Women) of Mad Men?

Mad Men Logos

If your television preferences are anything like mine, you are probably mourning the end of the all-too-brief 3rd season of AMC’s Mad Men, one of the most entertaining and provocative series on television. I can’t believe we have to wait another 8-9 months to find out the fate of the fledgling Sterling Cooper Draper & Pryce agency, to marvel at the flawless period details, and to laugh at Roger Sterling’s reliable one-liners.

In addition to the great writing and acting, another interesting aspect of Mad Men is its clever integration of brand/product placements within the show. Throughout the show’s three seasons, a myriad of brands have been incorporated seamlessly into the story lines – from Heineken, London Fog, Utz and Cadillac to Stolichnaya Vodka, Hilton Hotels, Clearasil and Kodak.

In part, this is enabled by the show’s central construct around the workings and employees of a 1960’s advertising agency. Many of these brands function as Sterling Cooper clients. Others are products featured naturally and logically into the story lines, and are so unforced that it is not until later that you realize that the dinner party serving Heineken beer, or Don telling Pete to grab a drink, “But not the Stoli”, were the shrewd planning of those company’s marketers and the show’s writers. What a refreshing change from the annoyingly obvious, oversized Coke cups perched in front of the American Idol judges that normally passes for product placement.

What is also interesting is the number of brands featured in the show that are as relevant today as they were in the show’s setting nearly 50 years ago. This is vivid reminder of the power of building and nurturing strong and enduring brands – and I can’t help but wonder if the brands being created today will have a similar resonance with consumers 50 years from now.

On its surface, the decision to position brands within Mad Men episodes would seem to be a great move for companies. The show is a critical hit and attracts a smaller but highly desirable audience demographic of affluent, upscale, educated consumers. What company wouldn’t want their brands and products featured as part of core story lines, where target viewers can’t “fast-forward” through like they can with commercials?

But is there a risk to having brands and products featured as props in a show that may not always portray them in a positive light? Does having characters who may be considered irresponsible and borderline alcoholics drink your liquor send a bad message to consumers about your commitment to responsible consumption? Does showing a fictional, morally complex advertising agency, with employees who regularly philander, harass and discriminate portrayed as responsible for building those brands, create an “alternate reality” where these brands become guilty by association? Does the portrayal of legendary hotelier Conrad “Connie” Hilton as a demanding and often irrational client make consumers feel more inclined to stay in a Hilton hotel?

Would you trust your brand to the hands of the Mad Men producers and actors? Is this a great way to build brands, or a risky proposition? We’d love to hear your thoughts.

To see how TopRight can validate the effectiveness of your marketing and brand building investments, click here.

Join Us Saturday at the Emory VCIC

Paul speaking at the VCIC 8

Triton Value Partners and TopRight LLC will co-sponsor Goizueta Business School’s eighth annual Venture Capital Investment Competition. The event is scheduled for Saturday, November 21, 2009 at the business school and will be attended by participating teams and local venture capitalists and entrepreneurs. Join us for the networking event following the competition, starting at 4:00 pm in the Goizueta Coke Commons.  Anyone interested interested in venture capital and entrepreneurship is welcome.

The VCIC is a one-of-a-kind competition that gives MBA students from top business schools a realistic venture capital experience in a competitive environment. Compared to a traditional business plan competition, where teams participate as entrepreneurs seeking venture capital funding, the VCIC teams assume the role of venture capitalists and evaluate and “fund” investment opportunities.

This year’s presenting companies includes Fusion Sleep, My Shopping Safe, Site Minis, and Urban Planet.

The winning MBA student team will go on to the Southeastern Regional VCIC round, at Georgetown University in February 2010.

Twitter Sweepstakes

In an age where Pandora is the radio of choice in the office and news is read on a computer screen, it seems as if the landscape of marketing and advertising is changing with technology. Traditional advertising mediums like radio appear to be taking the biggest hit by these new technologies. Social networking site Twitter is taking full advantage, and so are its users. As the use of social networking has evolved, Twitter users have found a new way of engaging “followers” by offering the same sweepstakes, contests, and giveaways that TV and radio have traditionally done.

twittersweepstakes

You might have seen the recent story on NBA superstar, Dwight Howard, who awarded his one-millionth follower with an all expense paid trip to Orlando for their season opener. He wasn’t the first to find such an innovative way to generate a larger group of followers. Universities, countries, museums, entertainment venues, artists, musicians, and companies in virtually every industry have Twitter accounts and now use them as a medium for giveaways and contests to attract followers. It seems to be the new staple of musicians. Tons of musicians are utilizing Twitter to give away tickets to their concerts, a method of promotion that they traditionally had to pay for by using radio. Radio stations are even using Twitter to generate listeners and even telling people when to call in for free giveaways! Although Twitter still doesn’t have the ability to reach as large an audience as traditional radio, it is a very cost efficient method to run promotions that is also more interactive with the user.

Twitter has grown at an incredible rate and is now used as much by the 45-year old CEO, as it is by the 16 year-old socialite. Will Twitter continue to grow exponentially while the effectiveness of traditional radio dwindles? Will new technologies and the use of social networking make the appeal of traditional advertising obsolete?